# Privacy Policy
**Last updated:** October 5, 2025
This Privacy Policy explains how **Bill’s Professional Bee Removal** (“**Bill’s Professional Bee Removal**,” “**we**,” “**us**,” or “**our**”) collects, uses, and protects information when you use **[https://abeeremoval.com/](https://abeeremoval.com/)** (the “**Site**”), contact us, chat with us, or book services.
By using the Site or our services, you agree to this Privacy Policy.
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## What we collect
### Information you provide
* **Contact details**: name, email, phone number, service address.
* **Booking details**: preferred time, service type, answers to intake questions.
* **Photos & videos**: images you upload or text to help us assess and quote your bee-removal job.
* **Messages**: emails, SMS, and chat transcripts (e.g., answers to “Did anyone get stung?”, ZIP code, etc.).
> **We keep all photos and personal information private and we do not sell your data.** Photos are used solely to assess your job and prepare our team.
### Information collected automatically
* **Device & usage data**: IP address, browser type, pages visited, timestamps.
* **Cookies and similar technologies**: to remember preferences, improve performance, and analyze traffic (see “Cookies” below).
### Information from integrated services
* **Booking system** (e.g., Amelia): stores booking details and reminders (email/SMS).
* **Chatbot** (e.g., Tidio): stores chat responses and uploaded files to route them to our team.
* **Analytics** (e.g., Google Analytics 4): provides aggregated information about site usage to improve our site.
* **Email & hosting providers**: process emails and file attachments you send (including photos).
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## How we use your information
* **Provide services**: schedule, confirm, and perform humane live bee removal and related work.
* **Quotes & estimates**: review photos and intake details to estimate scope and price.
* **Customer support**: respond to messages, questions, and requests.
* **Safety & triage**: prioritize urgent cases (e.g., when stings are reported).
* **Reminders & updates**: send booking confirmations, reminders, and service updates (email/SMS).
* **Improve the Site**: monitor performance, fix issues, and enhance user experience.
* **Legal & security**: protect our rights, prevent fraud, comply with law.
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## Photos and sensitive job details
* **Purpose**: Photos help us identify species, hive size, and removal approach.
* **Privacy**: We keep your photos private and share them only with employees/contractors who need them to perform the work.
* **No sale**: We **do not** sell photos or personal information.
* **Retention**: We keep photos and related job records **only as long as reasonably necessary** for estimating, performing, documenting the job, handling warranty/safety issues, and complying with legal obligations. You may request deletion (see “Your choices & rights”).
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## When we share information
We do **not** sell personal information. We may share information with:
* **Service providers / processors**: booking (e.g., Amelia), chatbot (e.g., Tidio), email and SMS delivery, hosting, backup, analytics, payment and accounting tools—**only** to the extent needed to provide our services.
* **Legal or safety reasons**: to comply with law, enforce policies, or protect rights, property, or safety.
* **Business transfers**: if we merge, sell assets, or reorganize, information may transfer as part of the transaction.
All providers are expected to safeguard information and use it only for our instructions.
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## Cookies and analytics
We use cookies and similar technologies to operate the Site and understand usage.
* **Google Analytics 4 (GA4)**: helps us analyze traffic and interactions. GA4 may set cookies and receive pseudonymous identifiers and usage data.
* Learn more & opt-out: your browser settings, privacy add-ons, or Google’s opt-out tools.
* **Essential cookies**: needed for core site functions (cannot be disabled in our systems).
* **Preference/performance cookies**: improve experience and speed.
You can control cookies via your browser; blocking some cookies may impact site functionality.
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## Communications (email & SMS)
By providing your contact information, you agree we may send:
* **Transactional messages**: confirmations, reminders, and service-related updates.
* **Operational notices**: changes to appointments, safety alerts.
**Message & data rates may apply.** To stop receiving non-essential messages, follow the instructions in the message or contact us (see “Contact us”).
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## Data security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information and photos. However, no system is 100% secure. Please use strong, unique passwords for your accounts and avoid sending sensitive information through unencrypted channels.
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## Data retention
We retain personal information and photos **only as long as necessary** to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or de-identify information consistent with our retention practices.
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## Your choices & rights
Subject to applicable law, you may:
* **Access, correct, or delete** your personal information.
* **Opt out** of non-essential emails or SMS (transactional messages may still be sent for active bookings).
* **Request removal** of photos you provided.
To exercise these rights, contact us at **[bill@abeeremoval.com](mailto:bill@abeeremoval.com)** or **(321) 576-6956**. We may need to verify your identity before fulfilling requests.
> **Do Not Sell or Share**: We do **not** sell personal information, and we do not share personal information for cross-context behavioral advertising.
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## Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
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## Third-party links and social media
Our Site may link to third-party sites (including our Facebook page). We are not responsible for their privacy practices. Review their policies before providing information.
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## International users
Our services are intended for use in the United States. If you access the Site from outside the U.S., you understand your information may be processed in the U.S., where privacy laws may differ from those in your jurisdiction.
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## Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Material changes will be posted on this page.
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## Contact us
**Bill’s Professional Bee Removal**
Merritt Island, Florida
**Email:** [bill@abeeremoval.com](mailto:bill@abeeremoval.com)
**Phone:** (321) 576-6956
If you have questions about this Privacy Policy or our data practices, please contact us.